Many of our customers ask questions about different aspects of how the order is going to be delivered to their account. Some of them wonder what they have to do to ensure the order is in progress.
There can be many questions unless one knows the entire process. To help our customers understand how everything works, we decided to outline each and every step in a brief and concise manner.
The information given below should aid job seekers in getting the whole picture of what our service provides as well as what our customers are expected to do for better job outcomes. Please note that if you have any questions about any stage, you are more than welcome to contact our support team. They will be able to explain everything in detail through the means of chat, email, or phone (whichever is more convenient for you).
Placing an order is so simple. All you have to do for that is to fill out the form and make a payment. But before you go to the “Order Now” page, we suggest getting together all your contact details and career information in one place – you will need it for filling out the order form. It is important for us that you provide as much information about your career goals, work experience, qualifications, educational credentials, etc. as possible. If you have an old resume, please attach the file to the form. If you are not sure what details to provide, our support team will send you the resume questionnaire. It will contain the questions our writing experts need to have answered to prepare an effective resume or CV. When filling out the order form, make sure you choose the required level of urgency.
After you are done filling out the order form, you will be redirected to the page where you can make a payment for the order. This is the final stage of placing the order; it is only when you have both filled out the form and submitted the payment, the order is placed and our writer will be assigned to work on the order. You can pay either via PayPal or your credit/debit card. There are times when our Customer Service Department might contact you to verify your billing address and to make sure that you, indeed, placed the order. This is a safety measure that we sometimes take to protect both our customers and our business from fraudulent activities. When doing so, we will simply make a brief telephone call.
At this point, our administrators will assign your order to the writer with relevant expertise and specific industry experience. It will take time for the writer to analyze your previous experience and career goals to develop a vision for an effective resume to be written. As a customer, you either can relax and wait until the final drafts will land in your account or you can contact your writer to coordinate the entire process. Also, you can message the writer if you think you forgot to provide important information. As soon as your resume is written, you will find the new file(-s) in your customer admin panel.
When you receive the file(-s), it doesn’t mean the cooperation is over because we work until our clients are happy with what they receive. When you receive your resume, you have to review it and if you find anything you want to be changed, just let us know either via our messaging system, email, or phone. Another option is to request a revision which you can do from your admin panel at our website. Our writer will incorporate the requested changes within a reasonable amount of time at no additional fee. More than that, our team will work on your order until you are happy with what you receive. The number of revision requests is unlimited.
If no changes are needed at this stage, then you could just download your document(-s) from your admin panel at our website. Usually, we provide documents in both MS Word and PDF formats to prevent formatting/readability issues in case you use different operating systems/word processing software. You can also request the files to be sent to your email account – our support team will ensure you have the needed documents through the means that are most convenient for you. In any way, you will receive an e-mail notification that your order is complete and you can download the files.
This step can be skipped although we would highly appreciate you leaving a comment about how we did our part. The thing is that no one else can help us better evaluate our services as our own customers. Therefore, we review customer feedback to see how we can improve the quality of our resume writing services. Thankfully to multiple comments of our clients we have modified some of the processes have made them more efficient. Since we work exclusively for our customers, we would highly appreciate them leaving a note of feedback about our service. Whether it is a positive or negative comment, let us know.
When formulating our pricing policy, we tried to be fair to both our writers and customers.
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Thank you for the wonderful resume and layout. I am pleased with the work. My job search will kick into high gear in December so I will probably be using cover letter service then. Please add the gaduation date from Excel Technical college as 1998. Thank you so much.
Well written and it doesn't concentrate on the foodservice manager, a field I do not want to work in.
I wanted to tell you that my resume now looks very, very impressive. It’s perfection itself!
I wanted to let you know that I got the resume the very day you sent it out. My interview was scheduled for Tuesday and that same night, by 10 pm, I got an email from the principal informing me that the position was mine. The result was superquick!!! The job’s at the school I really wanted to be a part of. Thanks a million!!!
I, once again, want to thank you for the outstanding service and the timely help you provided.
Thanks to your resume, I got calls from companies of a much higher caliber. It definitely beats the one I made for myself. Thanks!
“You really excel at what you do. My resume looks impressive. Thanks!”
Both the cover letter and the resume are excellent! They definitely won’t be the reason I fail to find the right job. You rock!
