• Is it possible to negotiate the price for the order?

    On the whole, the prices are stable and they can be adjusted only if you have some promo codes or discounts. Still, some specialized orders can be discussed individually with the customer support team. 

  • Where can I find the completed paper?

    The easiest way to download the finished paper is to log into your personal account, go to the “Completed Orders” section, find the ID of the order and check on the “Files”. You will be able to see the document there. If you cannot find the completed order and the deadline has already expired, you have to contact our customer support team and the agents will assist you with that. 

  • Do you have a flexible pricing policy?

    The pricing rates are fixed, but individual price for every order can vary. Overall, the price depends on such criteria as the paper type, deadline, complexity level, paper length, and others. Moreover, customers can use a variety of bonus options depending on how many pages they have already purchased with our service. For instance, the percent of the discount often depends on the total number of purchased pages. This is called a bonus for loyal customers. There are also discounts for first-time clients – 15% off the initial price. Apart from regular bonuses, there are some special offers depending on some holidays. You can also use promo codes if you have.

  • What if I need immediate assistance?

    Log into the website and get in touch with the customer support team. Explain the situation, inform how much time you have for the order completion, and the customer support agents will come up with the best option for you. Since our company works on a round-the-clock basis, be sure that the customer support will quickly find a writer for you who is available at the time you need. 

  • What qualifications do your writers have?

    Our company’s experts have the best qualifications, and can thus help you deal with a variety of academic writing types. All professionals on our team have years of experience, completed higher education with Master’s and PhD academic degrees, and excellent analytical and research skills. Due to these assets, our company is beyond competition. Also, many of our writers are former teachers and professors – that is why we can guarantee top-quality service of orders. Our trustworthy and reliable experts have all the qualities and skills that customers need. They also have access to credible sources, online libraries, and databases, so your research papers will be written in a proper way.

  • Is it possible to adjust the paper length requirements after I have placed the order?

    Sure, it is possible. Still, you cannot do it easily on your own. Before changing the requirements, you need to inform our customer support agents and they will help you deal with the issue. To add more pages to the initially placed order, you will have to place additional pages as a separate order, which is actually payment compensation. You can place this additional order on your own in your “My account” section and mention in the descriptions that the order is an additional one. 

  • The payment did not proceed successfully. What might be the reason?

    If the payment has not been successful, some of the common reasons are failures in the very payment process or in authorization. Thus, if you encounter either of these errors, you need to try logging into some other device or using another browser. Checking on the banking company may also help if the problem is related more to the payment issues. 

  • What if I need urgent writing help?

    If you are our company’s client, you can contact the customer support team via the live chat and ask for urgent assistance. Customer support agents operate 24/7, so they can provide you with immediate assistance at any time needed. If you have no personal profile, you can also contact us immediately and we will get back to you with a reply in a few minutes. We assure you that immediate assistance will be of premium quality.

  • Are there any extra charges or hidden fees that I may be not aware of?

    No, we have a transparent pricing policy, so our clients can be aware of the total price for the paper and all expenses required. We want to establish a rapport with our clients and gain their trust and loyalty, so being clear about all aspects of our cooperation, including prices, is a must. When you see the advertised price for the services, it means that you will not have to pay more. 

  • Is online payment at your website secure?

    Our company guarantees maximum financial safety and security. Even though we accept only online payments, we assure our clients that their banking information will not be lost or shared with any third parties. We cooperate with reliable companies that ensure safe money transfer procedure. So, once you have filled out the order registration form, you will be forwarded to the payment page, where you will be introduced to the convenient online payment options. As soon as you pay for the order and verify your payment, our company’s administration will find a writer to work on your paper. 

  • I cannot proceed with submitting the order form. The page keeps loading and does not update. 

    This problem can occur when you are trying to attach files that have a big size or inappropriate format. Because of the size restrictions, the system may not allow you to proceed with submitting the order form. In this case, you should try to submit it without the files. Then, you will be able to send them to your writer via our Support Team.

  • How can I be sure that the writer is assigned?

    When a suitable expert is found, you will be able to see their ID number in the order in the “Writer” line. 

  • Can I request a revision if need be?

    Yes, sure you are free to ask for a revision within a free revision period ranging from 48 hours to 1 month, depending on the length of your paper. To send a revision request, you need to go to My Orders – Completed Orders, push the Request Revision button. Send your comments to the writer directly. Alternatively, you may contact our support managers and they will gladly assist you.

  • How long can it take to assign a writer?

    We try to assign the appropriate writer to each order in the shortest time possible. Usually, it takes from a few minutes to a few hours. However, depending on the writer’s availability or the complexity of your task, it may take more time.

  • Can I communicate with my writer?

    You are free to communicate with your writer using our safe and convenient message system. If you have an urgent inquiry, you can ask our support managers to forward it to your assistant.

  • I have some problems with placing my order. What should I do?

    If all the necessary fields are filled in appropriately, most probably, you are trying to attach big files. You need to submit the order form without the files and then send them via email to our support managers and they will forward them to the writer working on your order.

  • Will our partnership remain private? I am worried about my personal information.

    Taking care of our customers, we have established a great non-disclosure policy, which does not allow our employees to misuse customers' personal data. To avoid any privacy issues, your personal data such as your name, e-mail, or phone number is never available to the writers. Pay attention that you cannot get their personal information as well.

  • I have chosen the wrong urgency. Can you deliver my paper earlier?

    Early delivery is possible only when the appropriate compensation is made. The deadline you choose when placing the order affects its price. Thus, if you want to get your paper earlier, you will need to pay the price difference between the deadline you actually need and the one that was stipulated initially.

  • I have some issues with payment. What can I do?

    Our company does not deal with the payments directly. If you are having any payment issues, you need to use another credit card, device, payment system, etc. Also, you may try using another browser. In case of having any questions, you need to contact our support managers and they will help you.

  • Will I receive my paper on time?

    Definitely. Timely delivery is one of our main guarantees. Thus, no matter how urgent the deadline of your order is, we will never be late with the final project submission.

  • How can I send files to my writer?

    You can attach one file when filling out the order form. However, if you feel like you need to provide more files to the writer you can do it anytime from your admin panel on our website. You can also send files via our messaging system. Finally, you may contact our support team and they will guide you through the process of uploading files.

  • When do I have to pay?

    Once you fill out the order form, you will be redirected to the page from which you can submit a payment. Unless you make a payment, the writer will not be assigned to your order.

  • Who will work on my resume (CV, cover letter, etc.)?

    Our administrators will assign the writer with the relevant expertise and experience in the industry in which you are trying to find a job.

  • What if I need to change the initial instructions or provide additional information?

    Providing additional details is no different from uploading new files. You just have to log in and send the message to your writer.

  • Is there any way I can see some samples?

    Absolutely. Simply navigate to the samples page.

  • How do I contact you? Can I talk to my writer?

    You can get in touch with us anytime – our live support is available 24/7. Email, webchat, and phone are three main means of communication; you can choose whichever is more convenient for you. If you want to talk to your writer, you can message him/her in the system (from your admin panel on our website) or you can request a callback.

  • Is there a possibility that my personal information will be shared with a third party?

    No. All information of our clients is stored at secure servers of our company and then permanently deleted. We never share any personal information with third parties.

  • What formats do you work with?

    Usually, we upload final drafts in both MS Word and PDF formats. However, we can work in other formats as well. All we need is for you to leave a comment about the file format in the order form.

  • Do you write only resumes and CVs?

    Resume writing is our primary service; however, we also offer additional writing services that can significantly help job seekers land a job interview. Our writers can also prepare a cover letter, thank you note, the list of interview tips, the list of employment agencies, etc.

  • Do you provide refunds?

    We do. If you want to apply for a refund, you simply need to contact our support team and inform them about that decision. They will guide you through the procedure.

  • Is it better to write a resume yourself or order one from a resume company?

    There is no better option here. One is more convenient than the other at different times. If you know how to write a professional resume that will get you through the interview doors, then you should do it yourself. If you are not sure what hiring managers expect from a resume for a particular position and you don’t have time for it, then ordering a resume from a professional company seems to be a better option.

  • How long will it take for you to write a resume?

    The minimum deadline is 24 hours. This is the time we need to develop a quality resume/CV. Other online services may offer a faster turnaround but we don’t see how we can cut delivery time without sacrificing quality.

  • Do you have any guarantees?

    We don’t guarantee that if you order a resume from our company you will get a job. Because a resume is never meant to get you that far, we cannot promise employment (no matter how good we want to sound). Both a resume and CV are meant to generate interest among hiring managers so that they would invite you for a job interview. Therefore, if you don’t receive an interview invitation within 30 days after you started applying for jobs then we would re-do the resume free of charge.

  • How can I place an order with your company?

    All you have to do is to go to the order page and fill out the order form. It will take a couple of minutes before you are done. The key thing here is to provide all necessary details so that our writers could develop a professional resume. If you need help with placing your order, you can always contact our support team. They will answer all of your questions or even place an order on your behalf if needed.

  • What information do I need to provide?

    a) work experience (names of the companies, job titles, accomplishments/responsibilities, and employment dates) b) educational credentials (names of educational establishments, degrees earned, and graduation dates) c) completed trainings (if any) d) technical skills (if any) e) career goals (what kind of jobs are you going to apply for with your resume?)

Available discounts

When formulating our pricing policy, we tried to be fair to both our writers and customers.

Save $43

Package: Resume +
Cover Letter

Save $60

Full Package: Cover Letter +
Thank You letter

15-35% Discounts

Seasonal Discounts

% Different

Discount Codes

Our professional resume service is definitely not the only way to get the interest of employers.

However, Prime-Resume.com remains one of the best ways to get interview invites and job offers. We are there to serve you.