1. Introduction

Welcome to prime-resume.com, a provider of custom and professional writing services operated by Online Writing and Services sp. z.o.o. 37 Domaniewska str., lok. 2.43, Warsaw, Poland, 02-672. We are a firm that respects the law and rights of our customers and abides to the relevant legislation. We have a stated commitment to safeguard your personal data and uphold your privacy in strict adherence to the best security standards and the General Data Protection Regulation (GDPR) alongside other relevant data protection legislation to ensure that the information you share with us is handled with due care and respect.

In this Privacy Policy, we aim to clarify how we collect, use, and protect your personal information when you use our services. Also, we believe it is important for you to understand what information we collect, for which purposes, and how you can manage your personal data while using our services.

We take our responsibility to protect your personal information by all means and are dedicated to developing and maintaining an environment of trust and safety. Should you have any questions about our Privacy Policy or how we handle your personal data, please feel free to contact us.

2. Key Terms and Definitions

This section covers important terms we use in our Privacy Policy. Understanding these terms is crucial for getting a clear picture of how we handle your personal information and what rights you have regarding it. 

Personal Information: This refers to any information that can be used to identify you, such as your name, email, phone number, or payment details.

Processing: Any action we perform on personal data, from collection to deletion.

Company/Data Controller: This is Us (or We further in the text), Online Writing and Services sp. z.o.o, the entity that decides why and how your personal information is processed.

Website/Data Processor: The Website, prime-resume.com, that processes personal information on the behalf of the Company/Data Controller – Online Writing and Services sp. z.o.o.

Services: This refers to providing assistance with a wide range of writing tasks, including essays, articles, presentations, etc., as well as assistance with revising, editing, rewriting, formatting, and analysis of texts written for various purposes. Browsing the Website for informational purposes, communicating with us about our offers, registering an account on our platform are also considered a part of the services we provide.

Consent: Your permission for us to process your personal information for a specific purpose.

Encryption: The process of converting information or data into a code, especially to prevent unauthorized access.

International Transfer of Data: Any transfer of personal data which is transmitted, or made accessible, from within the European Union to a country outside of it, or to an international organization.

Prohibited Jurisdictions: This refers to countries, regions, or territories where the use of our Website and Services is not allowed due to legal reasons.

3. Information Collection and Use

At prime-resume.com, we collect information that is necessary to provide you with our tailored writing services. The specifics of the data we gather are directly linked to the services you request and use. This can include but is not limited to:

  • your contact details, 

  • project requirements, 

  • payment information, 

  • and any feedback you provide. 

Rest assured, each piece of data has a specific purpose, primarily to enhance the quality of service we deliver to you and your experience while using our Services.

When you register on our Website, make a purchase, or engage with our support team, you impart personal details that enable us to customize your experience. We utilize this information with the following purposes:

  • to process your orders,  

  • manage your account, 

  • communicate with you, 

  • and improve our offerings based on your individual needs and preferences.

The protection of your data is a role we accept with the utmost seriousness and responsibility. We implement robust security measures to prevent unauthorized access or disclosure, ensuring your information is guarded with the highest level of security.

Your use of our Services signifies that you understand our practices regarding information collection and use and agree to uphold this Privacy Policy. We believe that an informed client is an empowered one, and thus, we are transparent in our operations. Should any aspect of our Privacy Policy and/or processing of your personal information seem unclear, we are at your disposal to clarify them.

4. Data Sharing

We do not share any of your information. However, for the sake of transparency, we would like to outline the circumstances under which we might be obliged to share or disclose your information. By all means, It is our policy to only share your personal data under strict legal conditions, ensuring that our privacy standards and relevant legislation are upheld.

Third-Party Access

We never share your personal information with anyone unaffiliated or unrelated to our Services. To ensure we can deliver our services effectively, we cooperate with trusted third-party service providers, namely those who handle payment processing. Mind that we do not share any personal information with them as you are the one who provides payment details in their forms. We might share only the essential information needed for these providers to perform their services upon your consent and we obligate such payment processors to keep your data confidential and secure.

Legal Requirements

We may disclose your personal information if required by law or if we believe in good faith that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, our customers, or our partners.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of the transaction. We will ensure that the new Company will be obliged to follow the commitments made in this Privacy Policy.

Consent-Based Sharing

There may be cases when we will be seeking your explicit consent to share your data for a purpose not outlined within this Policy. In such events, we will provide you with full details and the implications of sharing your information, allowing you to make an informed decision. In case you don’t give your consent to such sharing, your personal information will not be disclosed.

We are steadfast in our practice of not selling or renting your personal data to marketers or unaffiliated third parties without your consent. Your information is a critical aspect of our business, and it is treated as such – with the respect and security it deserves.

5. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, or country where the data protection laws may differ. If we transfer data outside the EEA, we will ensure adequate security measures are in place to uphold data privacy.

6. Your Rights

Your control over your personal data is a priority for us. The GDPR grants you certain rights that we not only uphold but also strive to facilitate with ease and clarity.

Your Privacy Rights

You have the right to access your personal information we hold and to ask for any corrections and/or updates as needed. If you wish to review or change any details you have provided us, you can do so in your personal account settings or by contacting our support team with such a request.

You also have the right to request deletion of your data or restrict its processing. We are collecting and using your personal information based on your informed consent; and you can withdraw that consent at any time. In case of consent withdrawal, the contract and cooperation between you as a customer and us as the Company ends immediately, which restricts you from using our Services.

Data Portability

Upon request, we can provide you with a copy of your personal data in a structured, commonly used, and machine-readable format. If it is technically feasible, you can ask us to send this information directly to another service provider.

Making Choices

We understand that your needs and concerns can evolve, which is why we offer you the flexibility to modify your communication preferences and opt-out of certain data uses. For instance, if you no longer wish to receive marketing messages from us, you can update your preferences or follow the unsubscribe instructions in the communication received.

Raising Concerns

If you have any questions regarding how we use and handle your data, you can contact us directly. Moreover, you have the right to file a complaint with a data protection authority in the European Union; as a GDPR-compliant entity, we will respond to all complaints in the way described in the Governing Law and Jurisdiction section of this Policy.

We take your questions and concerns about your data rights seriously. Thus, we are committed to addressing them promptly and with the utmost respect as our pledge to build a trusting and secure environment for all our users.

7. Consent and Withdrawal of Consent

Under the General Data Protection Regulation (GDPR), consent refers to any freely given, specific, informed, and unambiguous indication of your desire and intent to knowingly use our services through a statement or clear affirmative action. By granting your consent, you agree to the processing of your personal data for one or more specific purposes as stated in current Privacy Policy.

You have the right to choose whether or not to give your consent for processing your personal information. If you decide to give us consent, you need to know that you are free to change your mind at any time.

Granting Consent

Consent must be a clear affirmative act. We seek your consent to process your personal information at the point of collection, namely when you are registering your account with us and placing your order. This means you need to tick the checkbox that clearly indicates you have read our Terms and Conditions, Privacy Policy, Cookie Policy, Refund Policy, and Fair Use Policy, and signifies your agreement to our use of your personal data as stipulated in these documents.

Withdrawing Consent

Just as you have the right to consent to the use of your data, you also have the right to withdraw that consent. If you wish to withdraw your consent, you can do so at any time, and we will stop processing your data. The withdrawal of consent will not affect the lawfulness of data processing based on consent before its withdrawal.

To withdraw your consent, please contact us using the contact information provided in this Privacy Policy. We will process and satisfy your consent withdrawal request as soon as possible but certainly within one month of receiving it. Please note that in some cases, we may need to retain certain information about you where required or permitted by law, even after you have withdrawn your consent.

Consequences of Not Providing Consent

If you choose not to give consent to processing your personal information, or if you withdraw it later, you might not have access to our Services that require the use of your personal data. We will not subject you to a decision based solely on automated processing, which may produce legal effects concerning you or similarly significantly affect you, without your explicit consent.

8. Data Security

Keeping your personal information safe is our top priority. We understand how important it is to protect your data from getting into the wrong hands or being lost, destroyed, or damaged.

Here’s what we do to make sure your data is secure:

  • Encryption: Just like a secret code, we encrypt your data. This means that if someone gets it, they won’t be able to understand it because it will be coded in a special manner that cannot be decoded.

  • Access Control: We only let the selected employees see your data. Our employees and partners need a special ‘key’— a password or another form of identification—to access it. Such employees can get this key only if it is necessary to do their job. Yet, employees are not allowed to access, review, or anyhow process information without solid reason for it. Mainly, they will use that information to contact you about your active order with us and only if it is deemed necessary.

  • Training: Everyone who works for us learns about how to keep data safe. We teach our team to be on the lookout for any signs of trouble and to handle your information correctly.

  • Updates and Monitoring: We keep our security systems up to date and watch over our networks to catch any suspicious activity. 

  • Backup Systems: We make copies of your data and store them safely. So, if anything ever happens to the original data, e.g. if it is accidentally deleted or something goes wrong, we can use the backup to restore it.

  • Physical Security: For any paper records or servers that we might have, we use locked doors, security cameras, and alarms to protect them from intruders.

If something goes wrong, we have plans and measures in place to deal with it quickly and will let you know if your data is affected in any serious way.

We are committed to following laws and standards to keep your personal data safe. However, no system can be 100% secure all the time. That’s why we ask you to also take care of your personal data. Be cautious with your own information, and if you think there has been a problem with your data that we have or you have reasonable suspicion that someone unauthorized has got access to it, please inform us right away.

9. Data Retention

When you use our Services, we collect personal information necessary for provision of our services and any details you give us about the writing help you need. Below is our Policy how we retain that information:

Duration of Retaining Your Personal Information

We only hold on to your personal information for as long as we really need it to provide our services to you. This means that if you have an account with us, we will keep your details for as long as your account is active or as long as we need to provide our Services to you. After you close your account or stop using our Services, we will only keep your data if we have a good reason, such as for tax purposes or if the law requires.

In most cases, if we have not had any interaction with you for five years, we will delete your data from our systems. If you have just inquired about our Services but decided not to go ahead, we will only keep your information for one year, just in case you come back.

Criteria Used to Determine the Period

We look at a few things to decide how long to keep your data:

Legal Requirements: Sometimes the law tells us how long we have to keep certain information. For example, we keep billing information for five years to comply with tax laws.

Purpose of Data: If you gave us information for a specific purpose, like writing a custom piece for you, we will keep it for as long as it takes to complete that purpose.

Security: We want to make sure that we keep enough information to help us prevent fraud and make sure your account is secure.

Updates: If you update any information or give us new details, we will keep the updated information for the same time frame as above.

We try to keep our Privacy Policy simple and do not keep your personal information for any longer than we feel is necessary. The exact time varies depending on why we needed your data in the first place.

Your Right to Deletion of Personal Data

You can ask us to delete your personal information sooner if you want. Unless we have to keep it for legal reasons, we will positively respond to your request.

Remember, if you ask us to delete your information, you might not be able to use our Services anymore or there might be a delay if you decide to use our Services again in the future.

If you have any questions about how long we keep your data, or if you want to request your data deletion, contact us.

10. Use of Cookies and Tracking Technologies

prime-resume.com employs various tracking technologies, including cookies, to enhance your user experience on our platform. Understanding how and why we use these technologies will help you navigate and use our Services with ease. For more information, see our Cookie Policy.

11. Policy Changes

This policy may be updated to reflect changes in our practices or legal requirements. Adhering to legal requirements, we will notify you of significant changes. However, we suggest that you check the Policy from time to time to ensure no update is gone unnoticed.

12. Children’s Privacy

Our Service is not directed to anyone under the age of 16. We do not knowingly or on purpose collect personal information from children under 16 and will take steps to delete it if we learn we have collected such information.

13. Contact Information

To get a quick response, you can forward your questions as to this Policy to our Support Team at support@prime-resume.com. Also, you can send your mail to Online Writing and Services sp. z.o.o. 37 Domaniewska str., lok. 2.43, Warsaw, Poland, 02-672.

14. Complaints and Dispute Resolution

In case of any complaints or disputes, contact our support at support@prime-resume.com so that we could resolve it amicably. Otherwise, all legal disputes will be handled in accordance with the legislation of Poland as stipulated in the following section.

15. Governing Law and Jurisdiction

For everyone who uses our writing services, we want you to understand which laws apply to our Privacy Policy and where any legal issues would be resolved.

Since our Company is registered in Poland, our Privacy Policy has been developed under the laws of Poland. We also operate in adherence to the EU legislation on privacy and data protection, namely the General Data Protection Regulation (GDPR), as well as U.S. Federal regulations on data privacy.

Here’s what that means for you:

Governing Law: The terms of this Privacy Policy, and any dispute or claim that comes from it or is related to it, will be governed by Polish law. This is true no matter where you live or where you are from.

Jurisdiction: If there is a legal issue that needs to be sorted out in court, the courts of Poland will be the ones to do it. By providing your informed consent to using our services, you are agreeing to this.

If you are using our Services from outside of Poland, other laws might also apply. But when it comes to privacy and the way we handle your data, Polish law and the GDPR are what we follow.

In case any disputes about this Policy or how we use your data arise, we hope and strive to resolve them amicably. But if we need to go to court, the case will be heard in Poland.

Remember, this section is all about the legal side of things. If you have questions about your privacy or data, you do not need a lawyer to ask us — just get in touch with us, and we will do our best to help you out.

16. Prohibited Use and Jurisdictions

For the purposes of this Privacy Policy, “Prohibited Use and Jurisdictions” pertains to:

Prohibited Use: This refers to certain ways in which you are not allowed to use our Website and/or Services, such as attempting unauthorized access to our systems, using the services to conduct illegal activities, or actions that could harm our services or other users. For more information on appropriate use of our Website and Services, refer to our Fair Use Policy.

Prohibited Jurisdictions: This refers to countries, regions, or territories where using our Website and services is considered illegal. This includes:

  1. Countries that are subject to international sanctions, which ban us from conducting business with individuals in those countries.

  2. Countries or regions where local laws make it illegal for their citizens, residents, or anyone located there to use services like ours.

  3. Any location that our company, at our discretion, has decided to ban from accessing and using our services due to legal, security, or business concerns.

Current list of Prohibited Jurisdictions includes, but is not limited to:

  • Iran, Syria, North Korea, Sudan due to international sanctions;

  • Australia, New Zealand, and the United Kingdom of Great Britain and Northern Ireland due to specific local legislation and restrictions as to access and use of writing services. 

If you are in or from any of these jurisdictions, you should stop using our Website and Services immediately. The list of Prohibited Jurisdictions is subject to change, and may be updated based on evolving legal and business requirements.

Also, if you neglect the above rules and are trying to get around them by using VPNs, proxy servers, the Tor browser, or giving us false information, you shall stop using our Website and Services right away. Otherwise, we retain the right to terminate your access and end our cooperation with you without prior notice. Moreover, we might have to inform the authorities in your area about the violation of law.

17. Effective Date

Current Privacy Policy was last updated November 1, 2023 and came into effect the moment it was published on the Website the same day.

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